Terms and Conditions

Strengthscope® - Strengthscope Limited

1. Use of our site

1.1 Your use of this website is subject to these terms and conditions (“these Conditions”).

By using this site, you are agreeing to be bound by these Conditions and our Privacy Policy. If you do not agree to these Conditions, do not use this Site.

1.2 We may change these Conditions at any time without giving you notice, so please check them regularly.

1.3 Certain services available through our website may be accessible only to users who have pre-registered for the applicable services, including use of our Shop. Such users may be allocated registration details by Strengthscope, including a log-in and password.

1.4 Users are responsible for ensuring the security of any subscription and registration details provided to them by Strengthscope, including log-in and passwords. Registration details, including log-in and password details, shall not be shared between multiple users. Any loss or theft of such details should be reported to Strengthscope as soon as possible in order that replacement log-in and passwords may be created.


2. Intellectual property rights

2.1 Except where otherwise indicated, the Material on this website is protected by copyright, database rights and other intellectual property rights that belong to Strengthscope. All Strengthscope’s rights in the content and design of the website are reserved.

2.2 Notwithstanding the above, you may read, print and download material from the website – other than third-party material – free of charge, provided it is:

  • for your private use or for use in the ordinary course of your business;
  • reproduced accurately;
  • not used in a misleading context; and,
  • the source of the material is identified, and the copyright status acknowledged.

2.3 However, you may not republish, disseminate or transmit any of that material, or exploit it for commercial purposes, make any derivative work, or copy it for any other purpose without first obtaining our written permission, or that of the rights owner.

2.4 If you wish to use the Strengthscope® logo directly on your website, you will require prior consent.


3. Data protection and privacy

3.1 Strengthscope wants to protect the privacy of visitors to our website and that of our customers. Please read our Privacy Policy; it will help you to understand how we use your personal data. We may change our privacy policy at any time without giving you notice, so please check it regularly.

3.2 Whenever you give us personal data, you are consenting to its collection and use in accordance with our Privacy Policy.

3.3 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.


4. Third-party goods and services and links

4.1 Any information, offer or service made available by any third party on this site, or on any site to which this site is linked, is that of the author or provider, and not of Strengthscope. We do not necessarily endorse, and we are not responsible for, the accuracy or reliability of, any such information, offer or service.

4.2 Strengthscope makes no representations and gives no warranty about any other websites or any information, offer or service on them. We have no control over their content or availability. Strengthscope will not be liable for any loss or damage caused by or in connection with use of, or reliance on, any content, goods or services available on or through any other website.

4.3 B2B Prospect Data: We acquire business contact information from our third-party partners for the purposes of sending marketing communications to individuals who we believe may be interested in our products or services.

We rely on Legitimate Interests as our legal basis for processing this data.

We use Lead Onion buyer intent tools to identify companies showing an interest in our products and services, this information is generally derived by Lead Onion from publicly available data sources.

Lead Onion are used to acquire business email addresses and other relevant business contact information on the relevant person from within these organisations.


5. Accuracy of information, disclaimer and warranties

5.1 We try to ensure that any information on our site is accurate, but we make no representations and give no warranty that any information is accurate, up to date or complete. We accept no liability for any loss or damage caused by inaccurate information or by the manner in which that information is used or interpreted by others.

5.2 The service and all related components and information are provided on an “AS IS” and “AS AVAILABLE” basis without any warranties of any kind, and Strengthscope expressly disclaims any and all warranties, whether expressed or implied, including, but not limited to, the implied warranties of merchantability, title, fitness for a particular purpose, and non-infringement. Users acknowledge that Strengthscope does not warranty that the service will be uninterrupted, timely, secure, error-free or virus-free, nor does it make any warranty as to the results that may be obtained from use of the services, and no information, advice or services obtained by you from Strengthscope or through the service shall create warranty not expressly stated in this terms and conditions.

We cannot guarantee 100% up time and zero technical issues.


6. Our liability

6.1 We have no liability for the inability of anyone to access our site or any information, material or service on it, and we do not warrant that our site will operate without interruption.

6.2 We do not exclude or limit our liability for death or personal injury caused by our negligence or for any fraud on our part, or for any liability which cannot be excluded by law.

6.3 We will not be liable for any indirect or consequential loss, or for any loss of business, profit, revenue, goodwill or data, lost or wasted management time or the lost time of other employees arising from your use of our site or information on it (whether direct or indirect).

6.4 The information on this site is not intended to address your particular requirements; it does not constitute any form of advice or recommendation by Strengthscope and is not intended to be relied upon by you in making (or refraining from making) any decisions. Where appropriate you should take professional advice.


7. General

7.1 No delay, neglect or forbearance on the part of Strengthscope in enforcing any of these Conditions will be or be deemed to be a waiver or in any way prejudice any right of Strengthscope.

7.2 If any of these Conditions is, for any reason, held to be unenforceable, illegal or otherwise invalid in any way, the unenforceable, illegal or invalid provision will not affect any other Condition and those Conditions will continue in full force and effect.

7.3 These Conditions are governed by English law and you agree you will only sue us in the courts of England. The place of performance of the contract will be England.

7.4 No addition to or modification of any provision of these Conditions will be binding on Strengthscope unless made in writing and signed by its duly authorised representative.

7.5 All customers shall be required, in using Strengthscope’s Materials to verify any local requirements and/or restrictions on using psychometric tests in general and the Materials in particular, in that jurisdiction, whether imposed by law, regulation or by a local regulatory or governmental body. Where any local requirements and/or restrictions exist that alter the criteria for, or prevent, use of Materials within a particular jurisdiction, it shall be the responsibility of the customer to ensure that it fully complies with any and all such local requirements and/or restrictions. Where any individual or entity uses Materials in a particular jurisdiction in contravention of any local requirements and/or restrictions, whether knowingly or inadvertently, such individual or entity shall be solely responsible and liable for such use and shall hold harmless and indemnify Strengthscope in respect of any loss or claim by a third party against Strengthscope arising from such. Further, in the event that a customer has failed to ensure that any Materials may be legitimately used within a particular jurisdiction and subsequently purchases Materials for use in that jurisdiction, such customer shall be liable for the costs thereof and the Strengthscope shall bear no responsibility or liability for return of such Materials or the reimbursement of any associated costs.

7.6 Restrictions of use. You shall use the website securely in accordance with the terms of the related agreement and shall not: (a) decompile, reverse engineer, disassemble, attempt to derive source code, or decrypt the website, (b) make any modification, adaption, improvement, enhancement, translation or derivative work from the website; (c) violate any applicable laws, rules or regulations in connection with your access or use of the website; (d) use the website to send automated queries to any website or to send any solicited commercial e-mail.


8. Orders, Payment methods, Cancellations and Refunds

8.1 We only accept your order when you choose the option to either:

  1. a) Pay by card, when payment has been approved and we have debited the payment card (and then the contract is made based on these terms) or
  2. b) Invoice company, here invoices are due for payment within 30 days of the invoice date without any deductions including, but not limited to, bank charges.

When you place an order, you should receive or see on screen an acknowledgement confirming receipt of your order.

8.2 The Company reserves the right to introduce a reasonable fee for the settlement of amounts due by credit card; any such fee will be disclosed on the Company’s current price list or on its Website.

8.3 Should the Client fail to pay the Company the sum due within the agreed terms of payment, in accordance with its statutory rights under the Late Payment of Commercial Debts Act 1998, the Company reserves the right to charge debt recovery costs plus interest charges accrued daily (8% plus base rate).

8.4 Refunds or cancellations can only be considered if:

  • you have requested it within 7 working days of when the purchase was made;
  • you have not completed (or attempted to complete) any tests/downloads;

Reminder: Such requests must be received in writing to help@strengthcope.com in writing within 7 days of the purchase date.

Events Terms & Conditions

About the event 

(Accreditation course, debrief or any other scheduled training/consultation event arranged with a member of our Training & Integration team)

All public accreditations are full-day events from 09:30 am – 17:30 pm and take place virtually via Zoom. You can find details and book a place via our events website 

For other events, such as accrediting a number of people at your organisation, or booking workshops or debriefs, please discuss your requirements with the Strengthscope team by sending us a message here. 


Strengthscope reserves the right to release any dates that have not received an acknowledgement and acceptance of their terms and conditions. 

Make sure the registration information you have given is true to the best of your knowledge. 

Your event date/space will be subject to transfer and cancellation terms upon acceptance of these terms. 


If you book via our events website, you can pay online immediately or receive a company invoice to pay within 30 days. 

If you book via the Sales team, you will receive an invoice to pay by bank transfer or via our online Stripe platform within 30 days. 

Cancellation and transfer policy 

The cancellation and transfer fees per delegate vary depending on the notice period before the event: 

Notice  Cancellation Fee  Transfer Fee 
6 weeks or more prior to the event  £50.00 Admin Fee  Free of charge 
4-6 weeks (inclusive) prior to the event  25% of the initial course price  Free of charge 
2-4 weeks (inclusive) prior to the event  50% of the initial course price  £50.00 Admin Fee 
Under 2 weeks prior to the event  Full Amount  25% of the initial event price 
Failure to attend on the day  Full Amount + £50.00 admin fee   


To cancel or transfer your place on an event, you must email events@strengthscope.com.

Event cancellations 

Strengthscope Ltd reserves the right to cancel events up to 4 weeks before the event start date.  

If the minimum number of delegates is not reached, the event may be cancelled.  

In case of cancellation, registered people will be notified and provided a full refund, or the payment can be transferred to an alternative event. Strengthscope will not be liable for any travel or expenses incurred.  

In-person events
If the event is held in person, delegates are responsible for planning their travel and accommodation. 

Contact details 
If you have any questions or concerns, please contact us by email at events@strengthscope.com or call the office on +4420 8944 0289.

Feedback and complaints 

We want to hear about your experience with Strengthscope, whether it has been great or if you think it could be improved.
If you find your experience unsatisfactory, we want to work with you to resolve this and take on your feedback.  

To share feedback or express your dissatisfaction and raise a complaint, please send us an email with a description to help@strengthscope.com with the subject as ‘Feedback’ or ‘Complaint’ and include your contact details. Alternatively, please call us at +44 (0)20 8944 0289. We are available from 9:00 am until 5:30 pm Monday to Friday GMT (excluding UK bank holidays and the days between Christmas and New year). 

Once we have received your complaint, we will contact you to acknowledge your complaint and agree on the next steps within 1 working day.  


This document was last updated on 14/02/2023.

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