Terms and Conditions

1. Use of our site

1.1 Your use of this website is subject to these terms and conditions (“these Conditions”).

By using this site, you are agreeing to be bound by these Conditions and our Privacy Policy. If you do not agree to these Conditions, do not use this Site.

1.2 We may change these Conditions at any time without giving you notice, so please check them regularly.

1.3 Certain services available through our website may be accessible only to users who have pre-registered for the applicable services, including use of our Shop. Such users may be allocated registration details by Strengthscope, including a log-in and password.

1.4 Users are responsible for ensuring the security of any subscription and registration details provided to them by Strengthscope, including log-in and passwords. Registration details, including log-in and password details, shall not be shared between multiple users. Any loss or theft of such details should be reported to Strengthscope as soon as possible in order that replacement log-in and passwords may be created.


2. Intellectual property rights

2.1 Except where otherwise indicated, the Material on this website is protected by copyright, database rights and other intellectual property rights that belong to Strengthscope. All Strengthscope’s rights in the content and design of the website are reserved.

2.2 Notwithstanding the above, you may read, print and download material from the website – other than third-party material – free of charge, provided it is:

  • for your private use or for use in the ordinary course of your business;
  • reproduced accurately;
  • not used in a misleading context; and,
  • the source of the material is identified, and the copyright status acknowledged.

2.3 However, you may not republish, disseminate or transmit any of that material, or exploit it for commercial purposes, make any derivative work, or copy it for any other purpose without first obtaining our written permission, or that of the rights owner.

2.4 If you wish to use the Strengthscope® logo directly on your website, you will require prior consent.


3. Data protection and privacy

3.1 Strengthscope wants to protect the privacy of visitors to our website and that of our customers. Please read our Privacy Policy; it will help you to understand how we use your personal data. We may change our privacy policy at any time without giving you notice, so please check it regularly.

3.2 Whenever you give us personal data, you are consenting to its collection and use in accordance with our Privacy Policy.

3.3 If you wish to see a copy of the personal data that we hold about you, you can request this by writing to our Data Protection Officer at the following address: Strengthscope, Unit 437, The Metal Box Factory, 30 Great Guildford Street, London SE1 0HS


4. Third party goods and services and links

4.1 Any information, offer or service made available by any third party on this site, or on any site to which this site is linked, is that of the author or provider, and not of Strengthscope. We do not necessarily endorse, and we are not responsible for, the accuracy or reliability of, any such information, offer or service.

4.2 Strengthscope makes no representations and gives no warranty about any other websites or any information, offer or service on them. We have no control over their content or availability. Strengthscope will not be liable for any loss or damage caused by or in connection with use of, or reliance on, any content, goods or services available on or through any other website.


5. Accuracy of information, disclaimer and warranties

5.1 We try to ensure that any information on our site is accurate, but we make no representations and give no warranty that any information is accurate, up to date or complete. We accept no liability for any loss or damage caused by inaccurate information or by the manner in which that information is used or interpreted by others.

5.2 The service and all related components and information are provided on an “AS IS” and “AS AVAILABLE” basis without any warranties of any kind, and Strengthscope expressly disclaims any and all warranties, whether expressed or implied, including, but not limited to, the implied warranties of merchantability, title, fitness for a particular purpose, and non-infringement. Users acknowledge that Strengthscope does not warranty that the service will be uninterrupted, timely, secure, error-free or virus-free, nor does it make any warranty as to the results that may be obtained from use of the services, and no information, advice or services obtained by you from Strengthscope or through the service shall create warranty not expressly stated in this terms and conditions.

We cannot guarantee 100% up time and zero technical issues.


6. Our liability

6.1 We have no liability for the inability of anyone to access our site or any information, material or service on it, and we do not warrant that our site will operate without interruption.

6.2 We do not exclude or limit our liability for death or personal injury caused by our negligence or for any fraud on our part, or for any liability which cannot be excluded by law.

6.3 We will not be liable for any indirect or consequential loss, or for any loss of business, profit, revenue, goodwill or data, lost or wasted management time or the lost time of other employees arising from your use of our site or information on it (whether direct or indirect).

6.4 The information on this site is not intended to address your particular requirements; it does not constitute any form of advice or recommendation by Strengthscope and is not intended to be relied upon by you in making (or refraining from making) any decisions. Where appropriate you should take professional advice.


7.0 General

7.1 No delay, neglect or forbearance on the part of Strengthscope in enforcing any of these Conditions will be or be deemed to be a waiver or in any way prejudice any right of Strengthscope.

7.2 If any of these Conditions is, for any reason, held to be unenforceable, illegal or otherwise invalid in any way, the unenforceable, illegal or invalid provision will not affect any other Condition and those
Conditions will continue in full force and effect.

7.3 These Conditions are governed by English law and you agree you will only sue us in the courts of England. The place of performance of the contract will be England.

7.4 No addition to or modification of any provision of these Conditions will be binding on Strengthscope unless made in writing and signed by its duly authorised representative.

7.5 All customers shall be required, in using Strengthscope’s Materials to verify any local requirements and/or restrictions on using psychometric tests in general and the Materials in particular, in that jurisdiction, whether imposed by law, regulation or by a local regulatory or governmental body. Where any local requirements and/or restrictions exist that alter the criteria for, or prevent, use of Materials within a particular jurisdiction, it shall be the responsibility of the customer to ensure that it fully complies with any and all such local requirements and/or restrictions. Where any individual or entity uses Materials in a particular jurisdiction in contravention of any local requirements and/or restrictions, whether knowingly or inadvertently, such individual or entity shall be solely responsible and liable for such use and shall hold harmless and indemnify Strengthscope in respect of any loss or claim by a third party against Strengthscope arising from such. Further, in the event that a customer has failed to ensure that any Materials may be legitimately used within a particular jurisdiction and subsequently purchases Materials for use in that jurisdiction, such customer shall be liable for the costs thereof and the Strengthscope shall bear no responsibility or liability for return of such Materials or the reimbursement of any associated costs.

7.6 Restrictions of use. You shall use the website securely in accordance with the terms of the related agreement and shall not: (a) decompile, reverse engineer, disassemble, attempt to derive source code, or decrypt the website, (b) make any modification, adaption, improvement, enhancement, translation or derivative work from the website; (c) violate any applicable laws, rules or regulations in connection with your access or use of the website; (d) use the website to send automated queries to any website or to send any solicited commercial e-mail.


8. Orders, Payment methods, Cancellations and Refunds

8.1 We only accept your order when you choose the option to either:

  1. by card, when payment has been approved and we have debited the payment card (and then the contract is made based on these terms) or
  2. Invoice company, here invoices are due for payment within 30 days of the invoice date without any deductions including, but not limited to, bank charges.

When you place an order, you should receive or see on screen an acknowledgement confirming receipt of your order.

8.2 The Company reserves the right to introduce a reasonable fee for the settlement of amounts due by credit card; any such fee will be disclosed on the Company’s current price list or on its Website.

8.3 Should the Client fail to pay the Company the sum due within the agreed terms of payment, in accordance with its statutory rights under the Late Payment of Commercial Debts Act 1998, the Company reserves the right to charge debt recovery costs plus interest charges accrued daily (8% plus base rate).

8.4 Refunds or cancellations can only be considered if:

  • you have requested it within 7 working days of when the purchase was made;
  • you have not completed (or attempted to complete) any tests/downloads;

Reminder: Such requests must be received in writing to help@strengthscope.com in writing within 7 days of the purchase date.


Events Terms & Conditions

  1. About the course

Please contact us if you require further information about our courses or if you wish to check availability.

All our courses are full day events taking place from 0930 – 1730.

2. Cancellations and Transfers

 Cancellation Policy

Notice Fee Condition
6 weeks or more prior to the course £50.00 admin fee Must be received via email – events@strengthscope.com
4-6 weeks prior to the course 25% of the initial course price Must be received via email – events@strengthscope.com
2-4 weeks (inclusive) prior to the course 50% of the initial course price Must be received via email – events@strengthscope.com
Under 2 weeks prior to the course  

Full amount

Must be received via email – events@strengthscope.com
Failure to attend on the day No refund + £50.00 admin fee Must be received via email – events@strengthscope.com
Transfer Policy

Notice Fee Condition
6 weeks or more prior to the course Free of charge Must be received via email – events@strengthscope.com
4-6 weeks (inclusive) prior to the course Free of charge Must be received via email – events@strengthscope.com
2-4 weeks (inclusive) prior to the course £50.00 admin fee Must be received via email – events@strengthscope.com
Under 2 weeks prior to the course 25% of the initial course price Must be received via email – events@strengthscope.com

*Please note: The above relates to 1 single course transfer to the next suitable location subject to availability.

3. Course cancellations

Strengthscope reserve the right to cancel courses up to 4 weeks in advance of the course date. To guarantee effectiveness of courses and to ensure learning is optimal we may cancel courses if the minimum number of delegates has not been reached.

In this case we will notify registered delegates of the cancellation and provide you with a full refund or alternatively we can transfer the payment to an alternative training day at your discretion.

We would like to inform delegates to plan their travel accordingly, Strengthscope will not be liable for travel or expenses incurred in the case of an event cancellation.

4. Contact details

Please contact us by email at events@strengthscope.com

5. Consent

By registering for accreditation, the delegate is consenting to the sharing of contact details within the group and that photographs taken during the training may be used for marketing purposes. If you would like to opt out of sharing your details with other delegates or having your photo used for marketing purposes, please make your instructor aware on the day of training.

Feedback and complaints

We want to hear about your experience with Strengthscope®; whether it has been great or if you think it could be improved. If you find your experience unsatisfactory, we want to work with you to resolve this and take on your feedback. If you would like to give feedback or express your dissatisfaction and raise a complaint, please send us an email with a description to help@strengthscope.com with the subject as ‘Feedback’ or ‘Complaint’ and include your contact details. This is so we can call you to acknowledge the receipt of your complaint and agree the next steps within 1 working day. Alternatively, please give us a call on +44 (0)20 8944 0289. We are available from 9:00 am until 5:30 pm Monday to Friday GMT (excluding UK bank holidays and the days between Christmas and New year).

How we process feedback and complaints

We keep a record of all feedback and complaints we receive as this helps us to identify opportunities to improve our products and services and stop any issues from reoccurring.

We review all complaints from the customer’s view and investigate all points raised in an honest and fair approach. If we have made a mistake, we will of course apologise and if necessary, we will make the appropriate changes to ensure the problem does not reoccur.

We aim to resolve complaints as soon as we are aware of the dissatisfaction. If we are unable to resolve the complaint within 2 working days, or we need to carry out an investigation, it may take up to 10 working days to resolve or give an outcome of an investigation. We will of course keep the customer updated of how we are dealing with the complaint and give a timeframe throughout the process.


This document was last updated on 9/06/2022

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